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X1 System Update fails

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New Poster

X1 System Update fails

Stuck in endless loop of 'waiting for SNMP trigger', 'Aquiring Software', 'Failed to aquire URL'

Reboots, starts process again and again and again. Blackhawks game being missed! lol

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Diamond Problem Solver

Re: X1 System Update fails

Swap it out, there’s no coming back from that message.

I am a Retired Official Comcast Employee
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New Poster

Re: X1 System Update fails

You stated "swap it out."  What and how do I do this?  HELP, please!!!!!

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Expert

Re: X1 System Update fails


@wilsong17 wrote:

You stated "swap it out."  What and how do I do this?  HELP, please!!!!!


take the box and power supply brick to an xfinity store or call 800-Comcast and ask them to send a tech to your home to swap out the set top box.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Diamond Problem Solver

Re: X1 System Update fails

@wilsong17
Swapping it out at your local service center is quickest, you could also have a tech out or have the box sent to you

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: X1 System Update fails

Ah, so SOL until I get a new box. Pooh!!  Wish customer service had a clue when i talked to them....hours ago.  Thanks for your help. Much appreciated!

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New Poster

Re: X1 System Update fails

Thanks!