Community Forum

X1 Stuck on Blue Screen

Highlighted
New Poster

X1 Stuck on Blue Screen


My X1 box is stuck on a blue screen saying “Preparing your box for new software...”

I have no status bar but there are DOCSIS status for various things all saying DONE or OK except Registration in Progress has no status. Every time I reboot the box it gets stuck here.
Call Xfinity not one helps should receive a phone call from technical but nothing
Highlighted
Diamond Problem Solver

Re: X1 Stuck on Blue Screen

Swap it out, there’s no coming back from this error

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Highlighted
Official Employee

Re: X1 Stuck on Blue Screen

Hi, Ilianastephanie! I have replied to your PM. Please get back to me there at your convenience and I will be glad to help you out!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!