Community Forum

X1 Stuck on Blue Screen

Highlighted
New Poster

X1 Stuck on Blue Screen

My X1 box is stuck on a blue screen saying “Preparing your box for new software...”

I have no status bar but there are DOCSIS status for various things all saying DONE or OK except Registration in Progress has no status. Every time I reboot the box it gets stuck here.

A technician is scheduled to come out in two days. Any suggestions on how to resolve this issue?
Highlighted
Diamond Problem Solver

Re: X1 Stuck on Blue Screen

There’s no getting past that screen.The equipment needs swapped, either wait for the tech or take it to your local service center to be swapped.

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Highlighted
New Poster

Re: X1 Stuck on Blue Screen

I am having the same issue.  Will a new cable box solve the issue? 

Highlighted
Diamond Problem Solver

Re: X1 Stuck on Blue Screen

Yes, it’s the only solution

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!