X1 Stuck on Blue Screen

hrittenhouse · ‎11-19-2019

My X1 box is stuck on a blue screen saying “Preparing your box for new software...”

I have no status bar but there are DOCSIS status for various things all saying DONE or OK except Registration in Progress has no status. Every time I reboot the box it gets stuck here.

A technician is scheduled to come out in two days. Any suggestions on how to resolve this issue?

CCAndrew · ‎11-19-2019

There’s no getting past that screen.The equipment needs swapped, either wait for the tech or take it to your local service center to be swapped.

I am a Retired Official Comcast Employee
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Ck26 · ‎06-19-2020

I am having the same issue. Will a new cable box solve the issue?

CCAndrew · ‎06-19-2020

Yes, it’s the only solution

I am a Retired Official Comcast Employee
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X1 Stuck on Blue Screen

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