X1 Stuck on Blue Screen

[hrittenhouse]

My X1 box is stuck on a blue screen saying “Preparing your box for new software...”

I have no status bar but there are DOCSIS status for various things all saying DONE or OK except Registration in Progress has no status. Every time I reboot the box it gets stuck here.

A technician is scheduled to come out in two days. Any suggestions on how to resolve this issue?

[CCAndrew]

There’s no getting past that screen.The equipment needs swapped, either wait for the tech or take it to your local service center to be swapped.