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X1 Primary box and secondary box

N3CDX
Frequent Visitor

X1 Primary box and secondary box

When I unplug my X1 box upstairs in my bedroom, the X1 box downstairs in livingroom also turns off?

Is this because X1 in my bedroom is the main?

If so, how do I get that fixed? I want the main box in the living room.

 

Thanks in advance!!

CCAndrew
Diamond Problem Solver

Re: X1 Primary box and secondary box

Yes that’s exactly it. Unplug, take off the coax and swap locations

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N3CDX
Frequent Visitor

Re: X1 Primary box and secondary box

Thank You CCAndrew. So, your saying all I need to do, is unplug both boxes and take the one from my bedroom, down to the living room and bring the one in the livingroom to my bedroom? And my issue will be resolved?

lesmikesell
Valued Contributor

Re: X1 Primary box and secondary box

If the do


@N3CDX wrote:

When I unplug my X1 box upstairs in my bedroom, the X1 box downstairs in livingroom also turns off?

Is this because X1 in my bedroom is the main?

If so, how do I get that fixed? I want the main box in the living room.

 

Thanks in advance!!


You will probably have to physically swap them.  If the downstairs box has no tuners it won't work without the primary box being powered on.   Also, if the upstairs box is a DVR you'll want it powered on to make recordings.

 

https://www.xfinity.com/support/articles/x1-hub-vs-companion-box

N3CDX
Frequent Visitor

Re: X1 Primary box and secondary box

Ok Thank You. That's what I was thinking. Thanks again...

CCAndrew
Diamond Problem Solver

Re: X1 Primary box and secondary box

@N3CDX
Yes just plug the main one in first .

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N3CDX
Frequent Visitor

Re: X1 Primary box and secondary box

I will try that for sure. Does Xfinity no longer do live chat? I mean live chat with a real agent. Not that stupid automated chat thing.

GBullard
New Poster

Re: X1 Primary box and secondary box

You have to type something like "talk to live person"

 

CCAndrew
Diamond Problem Solver

Re: X1 Primary box and secondary box

Year old plus dead thread closed

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