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X1 Platform not working

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X1 Platform not working

This morning my x1 platform stopped working.  It acts like it's stuck on the update mode.  This is the original X1 cable box  Could it just be that the cable box is old and worn out and need a new one?  The other odd thing is I accidentally pressed the A button on the xfinity remote and now I can't get my tv to turn on at all.  Again, could the box just be bad and therefore, nothing is turning on?  Thanks in advance.

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Expert

Re: X1 Platform not working


@Deltabreeze wrote:

This morning my x1 platform stopped working.  It acts like it's stuck on the update mode.  This is the original X1 cable box  Could it just be that the cable box is old and worn out and need a new one?  The other odd thing is I accidentally pressed the A button on the xfinity remote and now I can't get my tv to turn on at all.  Again, could the box just be bad and therefore, nothing is turning on?  Thanks in advance.


does your TV's remote work normally to control the TV power? what are you seeing that makes you think the cable box is stuck in update mode?



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