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X1 Platform Update

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X1 Platform Update

I have been trying to get in touch with ANYONE to help and it’s ridiculous that I cannot get through. There is a message stating platform update and then says it failed. I can’t schedule a call back, no email to send to someone, can’t get through in “live” chat or schedule a service call!?
Diamond Problem Solver

Re: X1 Platform Update

If anything has failed, swap it out. It’s not coming back

I am a Retired Official Comcast Employee
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