Xfinity plant
Community Forum
Xfinity globe

X1 Platform - Continues to say connecting to entertainment experience

New Poster

X1 Platform - Continues to say connecting to entertainment experience

My TV continues to show Welcome to the X1 Playforn connecting to your entertainment experience...how do I get it to clear and go back to the channel I am watching rather than just listening to the channel?
Expert

Re: X1 Platform - Continues to say connecting to entertainment experience

Did you try unpluggng the X1 box and plug it back in?

Official Employee

Re: X1 Platform - Continues to say connecting to entertainment experience

Randylira31 -- Were you able to get this resolved? 

New Poster

Re: X1 Platform - Continues to say connecting to entertainment experience

I just turned on my TV and the "Welcome to the X1 Platform: Connecting to your entertainment experience" is what I see. Is there a resolution for this?
Official Employee

Re: X1 Platform - Continues to say connecting to entertainment experience

Thank you, did you try to unplug the box and plug it back in as mentioned before? Which box is giving you this issue? 

New Poster

Re: X1 Platform - Continues to say connecting to entertainment experience

That was your considered advice?