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X1 - Pairing XR15-UQ Remote w/TCL TV & Vizio Sound Bar - Power Button Issue

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X1 - Pairing XR15-UQ Remote w/TCL TV & Vizio Sound Bar - Power Button Issue

Have gone through all the steps and had an Xfinity Tech visit. Same result - Everything works properly except the power button. It will only turn off the soundbar. Using codes 11756 for the TCL and 32454 for the Vizio. Countless resets(including cable box) and multiple codes have been tried. Xfinity Tech to report issue at his office. Anyone with similar issue and a resolution?

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Expert

Re: X1 - Pairing XR15-UQ Remote w/TCL TV & Vizio Sound Bar - Power Button Issue


@Zipguns wrote:

Have gone through all the steps and had an Xfinity Tech visit. Same result - Everything works properly except the power button. It will only turn off the soundbar. Using codes 11756 for the TCL and 32454 for the Vizio. Countless resets(including cable box) and multiple codes have been tried. Xfinity Tech to report issue at his office. Anyone with similar issue and a resolution?


are you setting up the TV then the sound bar?



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Re: X1 - Pairing XR15-UQ Remote w/TCL TV & Vizio Sound Bar - Power Button Issue

Yes. TV then sound bar.
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Expert

Re: X1 - Pairing XR15-UQ Remote w/TCL TV & Vizio Sound Bar - Power Button Issue


@Zipguns wrote:
Yes. TV then sound bar.

try turning up TV sound. press A+D on remote until LED changes color. type in 987 (full reset). press xfinity button and the screen should show the numbers to type in to pair the remote. skip sound bar. does the power button then control the TV power?



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Re: X1 - Pairing XR15-UQ Remote w/TCL TV & Vizio Sound Bar - Power Button Issue

The 987 code does not work. 981 does. Then the power button turns the tv on and off. If I go onto the next step of pairing the sound bar, the power switch only cycles the sound bar.