Community Forum

X1 DVR OR XFINITY ROUTER

Highlighted
New Poster

X1 DVR OR XFINITY ROUTER

Hi...

I feel like I am going crazy!  I have had 7 technicians out... because I hear a very loud/buzzing noise!  I have been told by the technicians that I have Tinnitus.  I have researched on my computer loud/buzzing noise and it brought up several remedies.  This is also a symptom of an acoustic neuroma brain tumor.  Which I had removed in 2001.  I am trying to go through the process of elimination...I am about ready to go get an MRI to see if the tumor has grown back.  Please help!

 

Highlighted
Diamond Problem Solver

Re: X1 DVR OR XFINITY ROUTER

What would you like help with? If you unplug one or the other does the buzzing go away?

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Highlighted
New Poster

Re: X1 DVR OR XFINITY ROUTER

I have unplugged all devises and still hear the sound.  Right now as I am typing this...I can hear high pitched/buzzing sound.  

Highlighted
New Poster

Re: X1 DVR OR XFINITY ROUTER

There are times it's so loud I can't sleep.  When watching TV I have to turn the volume up.  After the tumor was removed I became deaf in my right ear due to the removal.  So when watching TV my good ear only hears the higher sound which is the high pitched/buzzing sound.  I am in a Condo so I don't want to turn the volume up to high... so I do not upset my neighbor's below or to my sides.  I have read in the community forum that I am not alone in hearing this noise.  Do you think it is the router or the DVR?  Also should the Tech have brought a new router and DVR to exchange?

Highlighted
New Poster

Re: X1 DVR OR XFINITY ROUTER

The router is right next to my left leg and the DVRis sittting on a dresser to my left and I can hear something..whatever it is?

Highlighted
New Poster

Re: X1 DVR OR XFINITY ROUTER

It seems to get louder when i post on Pinterest 

Highlighted
Diamond Problem Solver

Re: X1 DVR OR XFINITY ROUTER

What exactly are your equipment models?
Sorry but the last statement about posting on Pinterest has nothing to do with your service

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Highlighted
New Poster

Re: X1 DVR OR XFINITY ROUTER

I will get the model numbers to you tomorrow.  Thanks for your help!  This is my first post not sure what I am doing at this point.

Highlighted
New Poster

Re: X1 DVR OR XFINITY ROUTER

What I can say for right now is... that the DVR is a new one replaced about 3 months ago.  It says Xfinity on the top...has a clock and a Blue circle on the front of it.  The router is black with several white blinking lights.

Highlighted
Diamond Problem Solver

Re: X1 DVR OR XFINITY ROUTER

That dvr does have a fan, I don’t know if that’s what you hear. Again, unplug it and see if you still hear something. If you do swap it out for a model called XG1V4. It has a fan but you can’t hear it at all.
The router has no fan or anything you should hear so it’s not that.

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Highlighted
New Poster

Re: X1 DVR OR XFINITY ROUTER

Do I need to have a tech come out to install... or can one be sent to meand i can install it?  I went into the store about a year ago...what a mad house!

Highlighted
Diamond Problem Solver

Re: X1 DVR OR XFINITY ROUTER

I escalated it up to a colleague to see what they can do for you. Expect a reply here

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Highlighted
New Poster

Re: X1 DVR OR XFINITY ROUTER

Also...My TV is about 11 years old (Sony) My Computer (Dell) is 4 years old and my printer (Eastman Kodak) is 11 years old.  About 1 year ago I received a message from Xfinity saying I needed to update my router.  Went into the store... got the router.  The instructions said I need to create a WiFi password which I did.  For some reason It seemed like these problems started after I changed to WIFi.  What do you think?

Highlighted
New Poster

Re: X1 DVR OR XFINITY ROUTER

Thank you so much!:Smiley Happy

Highlighted
Official Employee

Re: X1 DVR OR XFINITY ROUTER

Hi there, bambi3. Thank you for posting. We can try and swap out your main box to see if that helps. It sounds like you're willing to do a self install, which is great. If we ship the box, that does come with a $15 shipping fee, otherwise the box can be swapped at the store. Before we continue, do you have a preference on the method for the swap?


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!