My X1 DVR which is a couple of months old, no longer outputs a HDMI signal to my Samsung TV. I have ruled out bad cables or HDMI ports on the TV as all combinations (3 different cables and two ports) still work with my Apple TV. I get the “welcome” screen during DVR boot up then the blue screen of death. Now the Xfinity app won’t even recognize the box in the network. It had been making a noisy hard drive like sound that has now stopped. I get “0000” on the display. Scheduled an appointment of service, with the soonest being two days from now. Getting sick of Comcast.
is your TV a 4k capable device? the STB seems to have died. If you have or plan to get a 4k TV ask the tech for the newest DVR. it is 4k very small and has no clock on the front. the app has no connection with your home DVR. what is happening when you start the app while it is connected to your own home wifi?
@Lv116, I completely understand why dealing with this DVR issue would be exhausting. It sounds like you have done a tremendous amount of troubleshooting. We want to make sure this issue gets fixed. How did your appointment go? Did we make repairs at the location or exchange your DVR?