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X1 DVR - Bad display color

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Regular Contributor

X1 DVR - Bad display color

I noticed we started having an issue with one of our X1 DVR boxes about a week ago.  All of  a sudden the picture is slightly overexposed and slightly red.  It's like the contrast was totally jacked up on the screen.

 

I compared the picture we're getting through the DVR to the picture from our streaming services (FireStick) and those are fine so I don't think it's the TV.

 

I also checked the picture on all of our other X1 boxes and those look fine. 

 

I've tried the following with no success:

Rebooted the X1 DVR

Checked the HDMI cable connections

Replaced the HDMI cable

Ran the HDMI into a different port on the TV

 

I've looked through the X1 menu and I don't see anything for picture settings like this.  Anyone ever experience anything like this?  Could the box have gone bad?

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Diamond Problem Solver

Re: X1 DVR - Bad display color

It’s possible, sounds like you’ve tried everything but swapping it out

I am a Retired Official Comcast Employee
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