New Poster
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1 Message
X1 Box will not work on my TV
We tried to replace an old box with an X1 box and it will not work on our tv. The support tech said it's our wiring, but all of our old boxes on other tvs work fine.
New Poster
•
1 Message
We tried to replace an old box with an X1 box and it will not work on our tv. The support tech said it's our wiring, but all of our old boxes on other tvs work fine.
XfinityChad
Official Employee
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1.2K Messages
5 years ago
Are you seeing any error messages? Were you able to activate the device? Can you provide more details so we can help troubleshoot?
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CCAndrew
Gold Problem Solver
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25.9K Messages
5 years ago
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