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X1 Box will not work on my TV

pjake9
New Poster

X1 Box will not work on my TV

We tried to replace an old box with an X1 box and it will not work on our tv. The support tech said it's our wiring, but all of our old boxes on other tvs work fine.

ComcastChad
Official Employee

Re: X1 Box will not work on my TV

Are you seeing any error messages? Were you able to activate the device?  Can you provide more details so we can help troubleshoot? 


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CCAndrew
Diamond Problem Solver

Re: X1 Box will not work on my TV

What happens when you try? How is it hooked up?

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