Frequent Visitor
•
8 Messages
X1 Box Reset
Just venting because this issue won't ever be fixed.
My X1 Box reset window is from 4-6pm. Today the reset started at 4:45pm. The box came back online at 6:30pm. I feel fortunate if the reset ever takes just 20 minutes. This issue needs to be fixed, or customers need to be allowed to disable this 'feature'.
XfinityChad2
Official Employee
•
263 Messages
5 years ago
0
0
knitone
Frequent Visitor
•
8 Messages
5 years ago
Thank you for your response. While I have changed the window several times, I don't think I've used 2-4am. I thought a time with less viewers would make a difference, but it hasn't. I do wish this 'feature' could be disabled, as opposed to being limited to skipping the update for only two consecutive days.
Again, thank you for your response.
0
0
Rustyben
Expert
•
24.6K Messages
5 years ago
adding... the restart to refresh should not take more than normal power up time.
0
0
knitone
Frequent Visitor
•
8 Messages
5 years ago
It was a complaint, a rant, not really a question. Someone did offer a solution, though, which was appreciated. To bottom line my complant, the ability to permanently disable this feature should be available to all.
0
0