knitone's profile

Frequent Visitor

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8 Messages

Wednesday, July 29th, 2020 3:00 PM

Closed

X1 Box Reset

Just venting because this issue won't ever be fixed.

My X1 Box reset window is from 4-6pm. Today the reset started at 4:45pm. The box came back online at 6:30pm. I feel fortunate if the reset ever takes just 20 minutes. This issue needs to be fixed, or customers need to be allowed to disable this 'feature'.

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Official Employee

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263 Messages

5 years ago

Did you try changing the window to 2-4am? You can do this in settings or try saying “daily reboot schedule “ into your voice remote.

Frequent Visitor

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8 Messages

5 years ago

Thank you for your response. While I have changed the window several times, I don't think I've used 2-4am. I thought a time with less viewers would make a difference, but it hasn't.  I do wish this 'feature' could be disabled, as opposed to being limited to skipping the update for only two consecutive days.

Again, thank you for your response.

Expert

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24.6K Messages

5 years ago

adding... the restart to refresh should not take more than normal power up time.

Frequent Visitor

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8 Messages

5 years ago

It was a complaint, a rant, not really a question. Someone did offer a solution, though, which was appreciated. To bottom line my complant, the ability to permanently disable this feature should be available to all.

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