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X1 4k box

Frequent Visitor

X1 4k box

So none of the comcast payment centers or store has ab4k box. They can't mail me one, closest center that has one is over an hour away. Only way for me to get it is to drive the hour to the payment center or pay $70 to have a tech hand me one. <Edited>. All they want is that $70, and I'm not paying to have someone unhook my current box and plug another in its place. <Edited>. I already let them know on the phone how I feel. I'm gonna call again tomorrow and if they wont wave that $70, I'm cutting it all off. I shouldnt be penalized like that when it's there fault they dony have enough boxes in stock.

Expert

Re: X1 4k box


@ktipton8803 wrote:
So none of the comcast payment centers or store has ab4k box. They can't mail me one, closest center that has one is over an hour away. Only way for me to get it is to drive the hour to the payment center or pay $70 to have a tech hand me one. I have had it, the red wont do a darn thing to try and help. All they want is that $70, and I'm not paying to have someone unhook my current box and plug another in its place. It bulls*it. I already let them know on the phone how I feel. I'm gonna call again tomorrow and if they wont wave that $70, I'm cutting it all off. I shouldnt be penalized like that when it's there fault they dony have enough boxes in stock.

you just need to read this post (in the same area of your post) and follow the directions. to send a PM you must hit the sign in link at top right of forum pages. https://forums.xfinity.com/t5/X1/Xfinity-4k-XG1v4-Cable-Box-Availability/m-p/3252880/highlight/true#...



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Frequent Visitor

Re: X1 4k box

Thank you. Trying to get this box has been the worst experience with comcast I have ever had and I've been a customer since 1997.
Official Employee

Re: X1 4k box

ktipton8803, thanks for being a customer since '97! Let's get you that box. I got your private message and will follow up there. 

 

Ken


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