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X! box stuck in loop

Ufroatz
New Poster
‎03-31-2020 12:11 AM

X! box stuck in loop

X1 Box is stuck in a Platform Update loop, the update Fails then waiting for  SNMP Trigger then restart and just the same for the last 5 hours. I have unplugged the box still the same. I have tech restart my box and the line all is well just the same old loop for the update

 

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CCAndrew
Diamond Problem Solver
‎03-31-2020 12:12 AM

Re: X! box stuck in loop

It’s not coming back from that failure, it needs swapped out

I am a Retired Official Comcast Employee
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