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Worthless cable

Face06
New Poster

Worthless cable

I hate Comcast, Verizon is not available where I live.  The service is horrible. My cable goes out every day and I am always having to reset my boxes.  I have had 2 technicians come out in the past 2 days.  I plan on canceling  tomorrow when customer service opens.  Anyone else's cable worthless as much as mine?

Rustyben
Expert

Re: Worthless cable


@Face06 wrote:

I hate Comcast, Verizon is not available where I live.  The service is horrible. My cable goes out every day and I am always having to reset my boxes.  I have had 2 technicians come out in the past 2 days.  I plan on canceling  tomorrow when customer service opens.  Anyone else's cable worthless as much as mine?


when your service to your home, and to your set top box are proper you would not have problems. since you said you had techs out already, I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



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CCAndrew
Diamond Problem Solver

Re: Worthless cable

What did the technicians do or say what the problem is?

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Comcast_Support
Official Employee

Re: Worthless cable


@Face06 wrote:

I hate Comcast, Verizon is not available where I live.  The service is horrible. My cable goes out every day and I am always having to reset my boxes.  I have had 2 technicians come out in the past 2 days.  I plan on canceling  tomorrow when customer service opens.  Anyone else's cable worthless as much as mine?


Hi @Face06

 

Thanks for sharing your feedback here on the Xfinity Forum. This isn't the experience we want for our customers. If you haven't already canceled, I'd like to take a deeper look into your account to help determine what the problem is so we can get it fixed. 

Can you please send a private message with your first and last name as it appears on your account? To send a Private Message, click on "Comcast_Support” and then click “send a message". 

 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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