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Wireless box

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New Poster

Wireless box

Wireless box, how do I get it started, it keeps saying they needed account details which I talked to them twice . I have it plugged into the tv already .
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Official Employee

Re: Wireless box

Are you still stuck on this screen? Is there an error code you can see in the bottom right?

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Official Employee

Re: Wireless box

Hi there, @GrandmeO

 

I can help activate this box for you. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!