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Why is the Amazon Prime App not working on our Comcast X1 Box? Do you know?

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Why is the Amazon Prime App not working on our Comcast X1 Box? Do you know?

https://www.youtube.com/watch?v=nSiruGsgSKY&t=5s

 

Here's the set-up: Samsung 2015 TV (non-smart) going to brand-new Comcast X1 Box. Software is updated every day on X1 Box. X1 Box is connected to the TV using the proper HDMI cable. The X1 Box and the TV have been unplugged for several minutes and then plugged back in. The remote is brand new and batteries have been tested. Amazon Prime membership is up to date and good. I logged out of the Amazon Prime app and then logged back in with a new passcode generated by Amazon's website. The Samsung TV's software is up to date. Even the Comcast service person sent out to the house couldn't figure out what was wrong. Amazon is saying it's a Comcast problem. And vice-versa. Neither Amazon Prime programs or pay to rent programs work when you click play. It's random what will play when we click on it. All of this started at about the beginning of September 2020. What the heck is going on? Thanks in advance for any help. And yes, that is a chonkified English shorthair cat behind our TV.

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Re: Why is the Amazon Prime App not working on our Comcast X1 Box? Do you know?

Exactly my problem and in the same time frame.  I can watch it on my ipad, my laptop and my phone. Sure I could hook my laptop up via an HDMI but I used to just speak into my remote and say, "Prime Video", choose a show and it would start right up!  I've tried everything suggested by Amazon help, but nothing works.  Come on, Comcast!!!  Help!!!

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Re: Why is the Amazon Prime App not working on our Comcast X1 Box? Do you know?

Hi 

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Re: Why is the Amazon Prime App not working on our Comcast X1 Box? Do you know?

Unfortunately I can't add anything new, other than my problem seems worse in that sometmes I can't get beyond "Who's Watching" on the TV. Problem basically started end of September. What is the purpose of the "Apps and Subscriptions" menu option? I've registered the tv multiple times using my prime account. But billing will go through nice and amooth once again this month.

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Re: Why is the Amazon Prime App not working on our Comcast X1 Box? Do you know?

I did reach out to Amazon again. They say they are aware of the problem and that it is fixed now. Apparently you have to logout your device from the Amazon site:

Your account > Your content & devices > Go to Devices on top menu bar > Deregister. Then you unplug your X1 box, plug it back in, then re-register your TV with the code your tv will give you, etc.

 

I did all this and guess what? The problem is STILL NOT FIXED. 

 

I'm posting this here just in case it actually helps someone else. 

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Re: Why is the Amazon Prime App not working on our Comcast X1 Box? Do you know?

The last day or so, before my receiver box went out, it kept asking me to enter a code to watch Amazon through the app that we get through the receiver box. It asked many times, the show I was watching kept stopping, then my receiver died. Maybe related but the Amazon was very flaky the last few weeks or so (slow, unresponsive to remote commands), and only while using it through the X1 receiver box. Works fine on my phone, and through a Roku too.