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Was there a glitch in last night's update for the X1 TV box?

ezeldachamp
Frequent Visitor

Was there a glitch in last night's update for the X1 TV box?

My box has it's update time set to the default of 2:00 to 4:00 AM. After last night's update, the box stopped responding to the command "Power Down" for a brief while. I was up watching TV while working on some personal things. At around 5:00 I wanted to get some rest so I gave the box the verbal command to power down. However it wouldn't power down, not even after two or three seperate attempts.

 

Each time I gave the box the verbal command to power down, it would display the words  "power down" at the top left of the screen as usual, but then nothing else would happen. The dialog asking if I wanted the box to open into sleep mode or to cancel wouldn't come up.

 

After several attempts to power down the box via voice command, I decided to try restarting the box. I scrolled to and selected the restart option from the box's settings. I decided to leave the box alone while it restarted and just shut my TV off. Two to three hours later at around 8:00 AM this morning I tried again to power thebox down via voice command and it powered down as it should.

 

Was the box simply too busy processing the data from last night's update or was there a glitch that prevented it from powering down via voice command until it was restarted?

ComcastVianney
Official Employee

Re: Was there a glitch in last night's update for the X1 TV box?

Hello, thank you for posting about the issue after your recent update. I did check on our end, and I didn't see any widespread issues regarding powering down after the update. At times, there could be some delay in communication but will clear right up. I'm glad to hear everything is working fine now. Have you notice any similar issues again, or is everything performing well so far?


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