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Was shipped XG1-A device, but already have XG1-P set top box

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New Poster

Was shipped XG1-A device, but already have XG1-P set top box

Hi,

I was trying to access the Peacock premium app on my Xfinity set top box (XG1-P) and it said, I need newer equipment and that I would be shipped a new one free of cost.

But what I got was an XG1-A and it seems like an older model missing the front USB port.

SHould I return it and ask for the 4K DVR version?

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Diamond Problem Solver

Re: Was shipped XG1-A device, but already have XG1-P set top box

It’s up to you but what you received is an updated version of the DVR you had. XG1V4 doesn’t have a USB port either (which has no functionality)

I am a Retired Official Comcast Employee
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New Poster

Re: Was shipped XG1-A device, but already have XG1-P set top box

Thank you, appreciate the response. 

I checked with my local comcast store and they said they dont have the XG1V4 in stock anyways, so will go with it for now and look for an upgrade later.