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If the sound can’t be controlled by either the Xfinity remote or the actual tv remote, like you posted, it’s an obvious tv problem. Contact the manufacturer
I am a Retired Official Comcast Employee
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Hi, @Capran! Thanks for spending your time to reach out to Comcast for help with the volume control concern on our forums page. I always find it frustrating when my remote control doesn’t work correctly so I can understand the inconvenience that this can cause. We will do all that we can to help! Are you still experiencing this issue currently?
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
