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@faustling wrote:
The other channels seem OK, but I lose the voice on PBS.
ONLY out on the new cable box, which I just replaced. The old one in the next room is fine.
Music and background sounds are fine, only voice is lost.
I replaced the HDMI with regular cable. It made no difference.
I reset the audio language. It made no difference.
I tried changing languages, first to Canadian English, then to Spanish. It made no difference.
Please let me know if you have any solution. I don't watch much but PBS, so the the whole cable system is useless to me if I can't get that.
please do a test. go to that channel and see if you have the problem. if so, go to your xfinity settings menu audio and set output to 'stereo'. have voice again?
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@faustling wrote:
Under Device Settings are only two choices:
Audio Language (SAP) Reset
HDMI Audio Output (HDMI not detected)
It is not detected because I switched to regular cable. The problem mysteriously disappeared about an hour later, though the recording is still without voice.
Meanwhile, the FX cartoons have suddenly turned to Spanish. Reseting the language doesn't help.
your reply above shows SAP is on (press down and then left to SAP, then press OK to turn off the check mark). working?
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
