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Voice out on PBS

faustling
New Poster

Voice out on PBS

The other channels seem OK, but I lose the voice on PBS.

ONLY out on the new cable box, which I just replaced. The old one in the next room is fine.

Music and background sounds are fine, only voice is lost. 

I replaced the HDMI with regular cable. It made no difference.

I reset the audio language. It made no difference.

I tried changing languages, first to Canadian English, then to Spanish. It made no difference.

Please let me know if you have any solution.  I don't watch much but PBS, so the the whole cable system is useless to me if I can't get that.

 

Rustyben
Expert

Re: Voice out on PBS


@faustling wrote:

The other channels seem OK, but I lose the voice on PBS.

ONLY out on the new cable box, which I just replaced. The old one in the next room is fine.

Music and background sounds are fine, only voice is lost. 

I replaced the HDMI with regular cable. It made no difference.

I reset the audio language. It made no difference.

I tried changing languages, first to Canadian English, then to Spanish. It made no difference.

Please let me know if you have any solution.  I don't watch much but PBS, so the the whole cable system is useless to me if I can't get that.


please do a test. go to that channel and see if you have the problem. if so, go to your xfinity settings menu audio and set output to 'stereo'. have voice again?



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faustling
New Poster

Re: Voice out on PBS

Under Device Settings are only two choices:

Audio Language (SAP) Reset

HDMI Audio Output (HDMI not detected)

 

It is not detected because I switched to regular cable. The problem mysteriously disappeared about an hour later, though the recording is still without voice.

 

Meanwhile, the FX cartoons have suddenly turned to Spanish. Reseting the language doesn't help.

faustling
New Poster

Re: Voice out on PBS

Now it's out again. Apparently, this depends on what program is showing: It didn't like Inspector Morse, but did like Maigret. Right now, it's blocking all sound from Oregeon Revealed. I have no idea why. The next channel is normal.

faustling
New Poster

Re: Voice out on PBS

Also, the cartoons are in Spanish again. Changing the language doesn't help. Resetting the language doesn't help.

RobertWy
Silver Problem Solver

Re: Voice out on PBS

Which X1 box do you have the problem with?

https://www.xfinity.com/support/articles/x1-hub-vs-companion-box


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faustling
New Poster

Re: Voice out on PBS

It doesn't appear to match any of those. The designation on the case is X1D-P.

Rustyben
Expert

Re: Voice out on PBS


@faustling wrote:

Under Device Settings are only two choices:

Audio Language (SAP) Reset

HDMI Audio Output (HDMI not detected)

 

It is not detected because I switched to regular cable. The problem mysteriously disappeared about an hour later, though the recording is still without voice.

 

Meanwhile, the FX cartoons have suddenly turned to Spanish. Reseting the language doesn't help.


your reply above shows SAP is on (press down and then left to SAP, then press OK to turn off the check mark). working?



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faustling
New Poster

Re: Voice out on PBS

Thanks, SAP wasn't checked, but now it is.  Let you know if that doesn't fix it.