I have a new Samsung smart tv. All remote control functions are working except for voice control. Comcast already sent me another remote, the xr11, as they thought the other one was faulty. Neither one works. The voice control setting on the tv is set to ON. I have done a factory reset, checked the batteries and successfully paired the remote by pressing the xfinity and I buttons followed by the provided 5 digit code. This pairs the remote but not voice control. I have also pressed the xfinity and mute buttons to get the green light but then no further instructions or 3 digit code appear. I have also rebooted the tv box. Any suggestions? Comcast customer service has not been able to fix the problem.
Solved! Go to Solution.
The remote is already successfully paired with the cable box. It is the voice control function that is not working.
when you press the microphone button, what color(s) does the LED on the remote control flash?
The light is red, no flashing
you may have a bad remote. the microphone button should never 'flash' red as it is an RF only function. when you press the xfinity button does it also flash red? is this an xr11 or xr15 remote?
xr15 came with the new cable box, all remote functions work except for voice control. Then they sent me a xr11 as they thought the xr15 was not working. Same problem with the xr11, all remote functions works except for voice control. When I press the xfinity button it shows red , however, ALL of the xfinity functions work including On Demand, etc. so the red light has nothing to do with the functionality of the xfinity button.
it does show that the remote(s) are not yet RF linked to allow aim anywhere and use voice remote. press the A button on the remote (s) and follow the directions. each set top box allows up to 5 remotes to be RF paired to a set top box. working with voice after the A button set up?
That didn’t work for either the xr 11 or 15 remote. It appears there is an issue with the RF pairing. Could there be an issue with the cable box? It is a new box model PX022ANM.
press the A button on the xr11 remote. go to remote setup. follow the directions on the screen. did it pair to the set top box?
I had the same issue with XFinity voice remote. the 3 digit code kept appearing on the main TV only. I fixed the problem by restarting the system, i.e., the update that starts with "Welcome" etc. The code then appeared on the correct TV and voice control is now functional.
One important note: The remote was paired with the TV except the voice control function. Functions worked that could only work with the set top box paired. The "volume" control and "on"and "off" may work if the remote is not paired but functions that can only work if the set top box is paired like "record ", "info" and "guide" worked BEFORE the voice control feature was paired so it is incorrect to say, at least in all circumstances that the absence of the 3 digit code means the remote is not paired.
Also, the Xfinity pairing instructions very clearly indicate the voice remote pairing is a separate step. You can choose NOT to pair the voice remote feature.
Hope this helps anyone with this issue!