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Voice Caller ID Banner on TV

jtdatagal11
Frequent Visitor

Voice Caller ID Banner on TV

Snce upgrading to an X1 box last week I no loner have the CallerID banner being displayed on my TV when a Voice call comes in.

 

I just spent close to 2 hours on chat with support.  Near the end of the chat, he ran a test which displayed a call from Comcast on my screen, so we thought the issue was resoolved.  Later in the day a call came in and no banner was displayed.  So the question is ...

 

Why would a test call from Comcast display the banner correctly, but a regular call does not display at all?  And how can I get this fixed?  If I do the chat thing again it will probably just eat up more time with the same result.

ComcastGina
Official Employee

Re: Voice Caller ID Banner on TV

I am not sure why only the Comcast number shows (is it possible that other 800 numbers show?) but I would definitely like to look into this; you mentioned that the box had been changed, was the rest of the package on the account changed as well? 

 

Please click on my handle (ComcastGina) and "Send a message" with your name and service address, and let us know! We want to get this taken care of for you! 


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ComcastAlyssa
Official Employee

Re: Voice Caller ID Banner on TV

Thank you so much for reaching out to our Digital Care Team with your Caller ID concerns. We're happy to know we were able to resolve your concerns. Please don't hesitate to reach back out if any other questions or concerns come up in the future. Our team is available here 24/7 and always happy to help! 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!