Vizio and remote pairing

[dlschutz]

Have a new visio tv, able to pair comcast remote but not able to get on/off and volume control. error message : 09016.

any help?

David

[Caseyjanelox]

Had the same problem with my new Septre TV. Called xfinity & rep had me hit the setup button on the remote and gave me a list of 4-5 digit codes to try. Worked on the first try! 😊

[dlschutz]

I believe that's the issue. several codes for each TV. Issue will be what are the codes and how/where to enter them...

TV is recognized so it just goes through the process with no option to try a different (correct) code.

[RobertWy]

https://www.xfinity.com/support/remotes

https://forums.xfinity.com/t5/X1/Xre-09016/td-p/3285529

[dlschutz]

Thanks for the links, problem resolved. 👍