combined cross-post on stame subject.
I have the same problem in Sacramento area. 2-3 tmes a week we are unable to watch CBS13 live - if we watch a program WHILE IT IS BEING RECORDED we can get it just fine, but the same station live results in the "We are haing issues on our end" message and the "Try Again" box. Changing to other staions and changing back does nothing. System Refresh and resetting individual boxes does nothing. Even more frustrating is the worthless customer service robots. How do you actually get to speak to a human being? I am paying over $200/month for TV, internet and phone but the station I want to watch most often continues to have these issues.