Community Forum

Video apps won't play

Highlighted
New Poster

Video apps won't play

Past 2 days I can't get any apps to play (Netflix, Prime Video) Apps loads but will not play any selections.

Highlighted
Expert

Re: Video apps won't play


@AP201 wrote:

Past 2 days I can't get any apps to play (Netflix, Prime Video) Apps loads but will not play any selections.


without knowing your setup, unplug modem/gateway and all set top boxes for 30+ seconds. working?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!