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Upgrade equipment doesn’t seem like an upgrade.

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Regular Visitor

Upgrade equipment doesn’t seem like an upgrade.

Hi. I saw something similar in another post and it seemed like a quick fix. Hoping maybe @ComcastChe or someone can assist. I have two XG1-P boxes and the other night I was prompted on-screen to accept an equipment upgrade. I did, and today received a single XG1-A box. I was expecting to receive two of the Xg1v4 boxes given I have 4K TVs and pay for the max Cable package (and 700Mb internet).

Will someone please assist with getting this request submitted? Thanks!
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New Poster

Re: Upgrade equipment doesn’t seem like an upgrade.

Good luck...customer service is not Comcast's forte.

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Official Employee

Re: Upgrade equipment doesn’t seem like an upgrade.

Hi @csullcom

 

Thanks for posting to the Xfinity Forum. I'd be happy to help with your equipment issues.  Can you please send me a private message with your first and last name, and the numbers associated with your address? To send a private message, click on "ComcastChe" and then click send a message.  

 

My shift is wrapping up for the day, but if you happen to reply after I clock out, I'll reply first thing tomorrow when I get in. Chat with you soon! 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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