Thanks for posting to the Xfinity Forum. I'd be happy to help with your equipment issues. Can you please send me a private message with your first and last name, and the numbers associated with your address? To send a private message, click on "ComcastChe" and then click send a message.
My shift is wrapping up for the day, but if you happen to reply after I clock out, I'll reply first thing tomorrow when I get in. Chat with you soon!