Regular Visitor
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1 Message
Upgrade equipment doesn’t seem like an upgrade.
Hi. I saw something similar in another post and it seemed like a quick fix. Hoping maybe @ComcastChe or someone can assist. I have two XG1-P boxes and the other night I was prompted on-screen to accept an equipment upgrade. I did, and today received a single XG1-A box. I was expecting to receive two of the Xg1v4 boxes given I have 4K TVs and pay for the max Cable package (and 700Mb internet).
Will someone please assist with getting this request submitted? Thanks!
Will someone please assist with getting this request submitted? Thanks!
Chipsdog
New Poster
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5 Messages
5 years ago
Good luck...customer service is not Comcast's forte.
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CCChe
Official Employee
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6.9K Messages
5 years ago
Hi @csullcom,
Thanks for posting to the Xfinity Forum. I'd be happy to help with your equipment issues. Can you please send me a private message with your first and last name, and the numbers associated with your address? To send a private message, click on "ComcastChe" and then click send a message.
My shift is wrapping up for the day, but if you happen to reply after I clock out, I'll reply first thing tomorrow when I get in. Chat with you soon!
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