Community Forum
@Rossy1 wrote:
Once the programs are recorded, they cannot be viewed as the image freezes and don't run.
Escalated 3 times.
2 Technicians could not find out the reason and unable to fix
3 rd Technician coming today to verify my connections are correct, which was done by Technician 1.
Nobody can fix this?
are you watching the video on the actual DVR (usually has a clock on the front) set top box?
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Sounds like the technician may need to swap the dvr due to faulty hard drive. Can you view the cloud versions of the recording on the stream app/website?
I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
