Tv will only record the current point we started recording

[nedra917]

Hello.

On our new Xfinity box, we used to be able to record anything like if we were already on that channel and we start a recording and it started at 5:00 pm it would record that whole thing since we were still on that channel. But now if we record and it 5:15 it will start there even if we go back it won't record earlier. It should record the whole thing as it used to on the old boxes. Is there a way to fix that because we are missing a lot of stuff because it is only recording the point we record at the current time instead of the whole episode. 

[CCAndrew]

No there isn’t. The X1 platform doesn’t have the capability

[LeeSoFL]

The only solution would be to see if the program you're currently watching (that you wanted to record mid-way through) is available to "Restart."  That would switch it to a cloud based 0n-Demand, if it's there.