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@Bergie75 wrote:
While watching a movie on X1 box, every 18 minutes the screen goes black and then switches to an advertising screen for xfinity. Then I have to turn tv on and it starts a different channel. I then have to go find the channel I was watching and find the right place and start again! This happens every 18 minutes. How do I solve this?
using your voice remote 'device settings' --> screen saver --> screen saver starts after: change to maximum (5 hours). fixed?
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
You can’t turn off the screensaver but adjust the amount of time it’s on. Are you certain it’s the X1 screensaver and not your tv screensaver if it has one?
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