Tv freezes when switch to an app like Netflix or on demand

[dantrink]

Hi all hoping someone can help. My tv keeps freezing with a line across screen and black when I switch from tv to on demand or Netflix. It is not my tv because it works fine if I don’t switch. But I when I do and it freezes sound works fine and the image is not appearing. Please help.

[RobertWy]

---

@dantrink wrote:
Hi all hoping someone can help. My tv keeps freezing with a line across screen and black when I switch from tv to on demand or Netflix. It is not my tv because it works fine if I don’t switch. But I when I do and it freezes sound works fine and the image is not appearing. Please help.

---

Which X1 box are you using?

https://www.xfinity.com/support/articles/x1-hub-vs-companion-box