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Trouble on your end

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New Poster

Trouble on your end

Since getting Xfinity service i continousel get an error which states "were having some trouble on our end. This channel isnt currently availabl..." Error code XRE 00021.

I can record shows and then watch them but can not watch live. 

I have unplugged the box nd ran the reset many times. No success with those. I have had normal service very briefly in the last 2 months

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Diamond Problem Solver

Re: Trouble on your end

It’s a tuner error code. Every channel comes in on a different frequency. Something is impeding the signal of the frequency, thus the message. You are actually watching a cloud recording, not from the physical dvr. Things to try, check to see if your cables are tight and in good repair, remove any unnecessary splitters and possibly have a tech out to troubleshoot further

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New Poster

Re: Trouble on your end

Thanks, all fixed, for now at least. I believe the unhooking the cable and then retightening did it

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Official Employee

Re: Trouble on your end

That's great, billk35! Happy to hear what CCAndrew suggested did the trick. If there is anything else we can help with or take care of, please let us know. 

 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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