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Trade-in device showing up on list of devices

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jjf123
Frequent Visitor
‎09-25-2019 05:38 PM

Trade-in device showing up on list of devices

I traded in the XG1v3 for the XG1v4 yesterday, but the XG1v3 I traded in is still showing up on the list of devices under My Account > TV. It's listed with the default name 'Set-top Box' and the status is 'unavailable'. Will the XG1v3 go away on its own?

 

I just wanted to make sure if this is something to be concerned about, so that I'm not charged extra for having another box on my account.

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CCAndrew
Diamond Problem Solver
‎09-25-2019 05:47 PM

Re: Trade-in device showing up on list of devices

It can take a few days for all the systems to catch up when equipment is swapped

I am a Retired Official Comcast Employee
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