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For the past few weeks, we’ve been experiencing terrible glitching (video and audio) through Xfinity. Live TV and recorded shows on our DVR seem fine. It seems to be only OnDemand shows, some worse than others. It’s to the point where we just don’t want things OnDemand anymore, and I figured it was time to ask about it. What could be causing this?
Here’s a picture from a Harry Potter movie to show what happens.
It's almost always an incoming signal problem. Triple check every single connection you can find. If that doesn't help you will probably need to have COMCAST send a tech out to investigate.
@HaloBall wrote:
For the past few weeks, we’ve been experiencing terrible glitching (video and audio) through Xfinity. Live TV and recorded shows on our DVR seem fine. It seems to be only OnDemand shows, some worse than others. It’s to the point where we just don’t want things OnDemand anymore, and I figured it was time to ask about it. What could be causing this?
Here’s a picture from a Harry Potter movie to show what happens.
@HaloBall wrote:
Would it be a signal problem even if live TV and DVR are working fine, though? I’ll have the husband check the connections anyway.
you can verify the channel is ok by using a desk/laptop or a smart phone/tablet and view the same channel via the stream site/app.
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@Hilbrebecca wrote:
Hello, I have this problem on only one channel, live, on dvr, and on demand. Do you have any idea what would cause it?
it can be a kink in the inside line, outside line, moisture in the line, bad (low ohm) connection between a cable end and the connector it is screwed into. there can be egress from outside your premise or egress interference inside your premise. the tech has tools to check this. is the issue on all of your set top boxes?
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Have a tech out to check on it
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If it’s something fixed inside your house, charge. If it’s outside, no charge. If it’s been going on for 3-4 years, it’s hard to call it faulty install.
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If it’s only on one box it generally means somethings up with that cable outlet, it could be equipment related but better chance of interior cable. That can also mean bad cable, bad splitter, too many splitters, loose connections, etc. Make sure everything is tight, remove any extra/unnecessary splitters and have a tech out if you need to
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That’s kind of what bad cable does. Every channel comes in on different frequencies, those frequencies have signal levels, those levels need to be in a certain range for channels to come in properly. Bad cable can intermittently fluctuate between good or bad. A different box may be reading those levels a bit differently.
If you have multiple boxes and internet, you have a splitter.
Exterior issues can’t be ruled out, that’s why I gave you ideas to try to fix things before having a tech out for a normally $70 service call
If you have multiple boxes and internet, you have a splitter.
Exterior issues can’t be ruled out, that’s why I gave you ideas to try to fix things before having a tech out for a normally $70 service call
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Traffic isn’t tracked. What is it you’re looking for?
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