New Poster
•
5 Messages
Terrible glitching/pixelation
For the past few weeks, we’ve been experiencing terrible glitching (video and audio) through Xfinity. Live TV and recorded shows on our DVR seem fine. It seems to be only OnDemand shows, some worse than others. It’s to the point where we just don’t want things OnDemand anymore, and I figured it was time to ask about it. What could be causing this?
Here’s a picture from a Harry Potter movie to show what happens.
Accepted Solution
CCAndrew
Gold Problem Solver
•
25.9K Messages
6 years ago
If you have multiple boxes and internet, you have a splitter.
Exterior issues can’t be ruled out, that’s why I gave you ideas to try to fix things before having a tech out for a normally $70 service call
0
0
HaloBall
New Poster
•
5 Messages
6 years ago
Would it be a signal problem even if live TV and DVR are working fine, though? I’ll have the husband check the connections anyway.
0
0
Rustyben
Expert
•
24.6K Messages
6 years ago
you can verify the channel is ok by using a desk/laptop or a smart phone/tablet and view the same channel via the stream site/app.
0
0
Hilbrebecca
New Poster
•
5 Messages
6 years ago
0
0
Rustyben
Expert
•
24.6K Messages
6 years ago
it can be a kink in the inside line, outside line, moisture in the line, bad (low ohm) connection between a cable end and the connector it is screwed into. there can be egress from outside your premise or egress interference inside your premise. the tech has tools to check this. is the issue on all of your set top boxes?
0
0
Bob172
New Poster
•
1 Message
6 years ago
0
0
CCAndrew
Gold Problem Solver
•
25.9K Messages
6 years ago
0
0
CCAndrew
Gold Problem Solver
•
25.9K Messages
6 years ago
0
0
Hilbrebecca
New Poster
•
5 Messages
6 years ago
Do you know? This had literally been going on for 3-4 years on Fox News only. I’ve already replaced the DVR which was recommended at the Xfinity store. It improved about 50%.
0
0
Hilbrebecca
New Poster
•
5 Messages
6 years ago
0
0
Hilbrebecca
New Poster
•
5 Messages
6 years ago
0
0
CCAndrew
Gold Problem Solver
•
25.9K Messages
6 years ago
0
0
lesmikesell
Contributor
•
532 Messages
6 years ago
I always blame the squirrels. Bad connections, running near other cables, moisture in the cable, etc. can affect some frequencies more than others. Some tuners can be better at handling bad signals than others.
There are lots of ways things can be wrong, but only one way to be right. Could be inside or outside and only an on-site tech with test equipment can track it down. If you have already checked the connections and splitters you can access you don't have much choice. And even then it can be hard to catch intermittent problems.
0
0
Hilbrebecca
New Poster
•
5 Messages
6 years ago
0
dvgerbs
Regular Visitor
•
2 Messages
6 years ago
The community outside comcast "box" is in my neighbors yard. Can Xfinity/Comcast access those boxes to see traffic?
0
0