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TV

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TV

No sound during commercials

 

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Silver Problem Solver

Re: TV


@judyemagree wrote:

No sound during commercials

 


Is this any help?

https://www.xfinity.com/support/articles/troubleshooting-audio-issues-with-xfinity-tv


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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Valued Contributor

Re: TV

Did you accidentally enable "video description"?   (Hit center button, down, and then all the way to the left).  For some things this turns off the audio so it is just strange until you find and undo it.

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Official Employee

Re: TV

Hi @judyemagree

Thank you for posting to the Xfinity Forums.  Was the audio restored during your commercial breaks? 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: TV

Hello, judyemagree. We have not heard back from you. If you still need assistance, please feel free to start a new public thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!