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2 Messages
TV won't get past the welcome screen
Had a TV that would not respond to commands. Changed batteries in remote. Tried to re-set the TV from online service. System responds that it cannot reach the box. Unplugged box for 3 mintues, re-started. TV re-starts, but won't get past the welcome screen.
Now what?
Only one TV affected, two others are working fine. Internet is working.
sb361
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1 Message
5 years ago
I have the same issue, did exactly the same steps you did. my issues started 10-07-2020.
not resolved yet.
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Rustyben
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24.6K Messages
5 years ago
do you have other set top boxes that are working? what is the model number (on label).
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davidjwood
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2 Messages
5 years ago
Thanks for replying. As noted in my original post, I have two other TVs (with their own boxes) that were/are working fine.
I eventually noted in a similar thread a recommendation to unplug the box for at least 15 minutes, re-plug it in, and . . . wait.
I did that (20 minutes unplugged), then re-started the system. Got the "Welcome" screen agtain. No progress for 30 minutes. Went to bed, left it on. It resolved overnight, working now.
I don't know if this is the official solution . . . basically, lose service for the evening . . . (pretty stupid if that is the only thing Comcast can offer). But it "works".
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Rustyben
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24.6K Messages
5 years ago
if they are working go to each and use voice command "about" and reply with each device's model shown to the right of STB Version.
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