TV won't get past the welcome screen

[davidjwood]

Had a TV that would not respond to commands.   Changed batteries in remote.  Tried to re-set the TV from online service.   System responds that it cannot reach the box.   Unplugged box for 3 mintues, re-started.  TV re-starts, but won't get past the welcome screen.  

Now what?

Only one TV affected, two others are working fine.   Internet is working.

[sb361]

I have the same issue, did exactly the same steps you did. my issues started 10-07-2020.

not resolved yet.

[Rustyben]

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@davidjwood wrote:

Had a TV that would not respond to commands.   Changed batteries in remote.  Tried to re-set the TV from online service.   System responds that it cannot reach the box.   Unplugged box for 3 mintues, re-started.  TV re-starts, but won't get past the welcome screen.  

Now what?

Only one TV affected, two others are working fine.   Internet is working.

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do you have other set top boxes that are working? what is the model number (on label).

[davidjwood]

Thanks for replying.   As noted in my original post, I have two other TVs (with their own boxes) that were/are working fine.

I eventually noted in a similar thread a recommendation to unplug the box for at least 15 minutes, re-plug it in, and . . . wait.  

I did that (20 minutes unplugged), then re-started the system.   Got the "Welcome" screen agtain.  No progress for 30 minutes.   Went to bed, left it on.   It resolved overnight, working now.

I don't know if this is the official solution . . . basically, lose service for the evening . . . (pretty stupid if that is the only thing Comcast can offer).   But it "works".

[Rustyben]

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@davidjwood wrote:

Thanks for replying.   As noted in my original post, I have two other TVs (with their own boxes) that were/are working fine.

I eventually noted in a similar thread a recommendation to unplug the box for at least 15 minutes, re-plug it in, and . . . wait.  

I did that (20 minutes unplugged), then re-started the system.   Got the "Welcome" screen agtain.  No progress for 30 minutes.   Went to bed, left it on.   It resolved overnight, working now.

I don't know if this is the official solution . . . basically, lose service for the evening . . . (pretty stupid if that is the only thing Comcast can offer).   But it "works".

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if they are working go to each and use voice command "about" and reply with each device's model shown to the right of STB Version.