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TV won't change channels.

New Poster

TV won't change channels.

I can turn the TV on, but then the screen goes to a channel with only the text and it won't move. The picture never comes on and I am not able to change the channel. I did put new batteries in and I also unplugged the system to try and re-set. It did not work.

Diamond Problem Solver

Re: TV won't change channels.

Have you checked for outages? What is the text? Is it an error message?

I am a Retired Official Comcast Employee
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