Bought a Samsung TV in October and since then the TV turns on randomly, usually in the middle of the night when everyone is sleeping. Samsung tells me it is a cable box issue. xFinity tells me it is a television issue. Has anyone else had this experience and if so how did you resolve it?
Yep! Connected a new Samsung TV to my downstairs box and it comes on randomly! Never did it before until I upgraded TV and box
go to your TV menu using your TV's remote and turn off CEC function.
Update. Turning off Anytime+ CEC function in my Samsung TV settings did NOT work... as we came home after being away 2 hours, and our TV was on. Nothing recorded while we were gone. Cannot find any cause. Any other suggestions?? (Refer to my prior 3 posts for more details.) Thanks.
take the batteries out of both (all ) tv remotes (and cable remote). might be a stuck button.
Greetings, peg4! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear you are having the issues with the TV randomly turning on. Looks like you have been working with Rustyben on the issue. I was just wanting to follow up to see if removing the batteries from the remotes have fixed the issue. If it has not, feel free to send me a PM with your first and last name so I can look further into this.
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
Thanks for providing the update, peg4! Our team will await your reply on the results of using the new remote. Until then, have a great day!
I have had the exact same problem which has to do with the hdmi connection from the X1 box to the TV. Here's the work around: Before you turn off the TV for the day or night just change the input source to a non-hdmi source. I change mine to the Component input source. Hope this works for you.
Carrollfamily59, have you tried the workaround that @Redbook suggested? Let me know if it helps.
Hey!, peg4. That is great to hear! I am glad getting a new remote resolved your issue. Thank you so much for being a valued Comcast customer and for posting to our forums. Your post will help other customers who are in the same position that you were. Score!
Unfortunately, after 7 days since receiving the new remote our TV turned on again, by itself, tonight. Any suggestions on what to do now?
Weird. Does your TV have any kind of timer? Or maybe a power strip with a timer?
It's not the remote. Check out the work around that I posted about changing the input source on your TV to a non HDMI source before you turn the TV off. I did this well over a month ago and haven't had the TV turn on by itself since.
peg4 sorry to hear the TV turned back on again. Have you swapped out the HDMI cords by chance?
Thank you so much for trying.
Did the remotes without the batteries still have the tv come on?
Hi there, peg4!
I wanted to reach out and touch base.
Does the TV setup menu have an option like 'HDMI CEC' or 'HDMI Control'? Turning those off might help. Also, some smart TVs have options to let phone or computer apps power the TV on or off over the network or wifi connection.