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TV stuck on one channel

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New Poster

TV stuck on one channel

TV stuck on 1 channel
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Silver Problem Solver

Re: TV stuck on one channel

Unplug to reset.

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Problem Solver

Re: TV stuck on one channel

What make/model TV?  Is it possible in its settings, the INPUT is set to LIVE TV (antenna) and not HDMI (Cable)?

Joe V
(not a Comcast employee, just another paying customer)
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Expert

Re: TV stuck on one channel

adding.. the user never responded. for some customers and 'some times' when a firmware update happens overnight the remote (RF linked only) sometimes is not recognized by the set top box so the channel /menu etc can't be changed. a reboot of the set top box (power unplug) fixes the issue.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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New Poster

Re: TV stuck on one channel

TV/remote stuck on 1 channel

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Silver Problem Solver

Re: TV stuck on one channel

Unplug everything to reset.

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Official Employee

Re: TV stuck on one channel

Hello all, to resolve this issue please reboot your cable box by unplugging it for 20-30 seconds then reconnect the box. If this does not solve your problem send me a private message with your full name, and account number by clicking on my name (ComcastAmir) and then "private message me".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: TV stuck on one channel

Tried rebooting. Unplugging. Still stuck. What to do
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Expert

Re: TV stuck on one channel


@Bill210 wrote:
Tried rebooting. Unplugging. Still stuck. What to do

please read and follow the directions in the post just before your post.  Be sure to sign in on the forum so that the PM function is available.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Official Employee

Re: TV stuck on one channel

Hello, Bill210. Thanks for reaching out to us on the forums. I apologize to hear you are having issues with your cable box stuck on one channel. If you still find yourself having issues after trying those steps feel free to send me a PM with your first and last name so I may further assist you.

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Official Employee

Re: TV stuck on one channel

Hello, Bill210. I have not heard back from you. If you still need assistance, please feel free to start a new thread


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!