What make/model TV? Is it possible in its settings, the INPUT is set to LIVE TV (antenna) and not HDMI (Cable)?
adding.. the user never responded. for some customers and 'some times' when a firmware update happens overnight the remote (RF linked only) sometimes is not recognized by the set top box so the channel /menu etc can't be changed. a reboot of the set top box (power unplug) fixes the issue.
Hello all, to resolve this issue please reboot your cable box by unplugging it for 20-30 seconds then reconnect the box. If this does not solve your problem send me a private message with your full name, and account number by clicking on my name (ComcastAmir) and then "private message me".
Tried rebooting. Unplugging. Still stuck. What to do
please read and follow the directions in the post just before your post. Be sure to sign in on the forum so that the PM function is available.
Hello, Bill210. Thanks for reaching out to us on the forums. I apologize to hear you are having issues with your cable box stuck on one channel. If you still find yourself having issues after trying those steps feel free to send me a PM with your first and last name so I may further assist you.
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
Hello, Bill210. I have not heard back from you. If you still need assistance, please feel free to start a new thread