TV screen stuck on Welcome connecting to your entertainment experience

Hello Louisedagostino, thank you for creating a post and sharing your resolution with us here. I am glad that the information (Rustyben) provided fixed your issue, feel free to reach back out to us here if you need anything else. Have a good day. 

Last night my tv screen said there was a problem and to check connections. I did that and now it is stuck on the welcome screen! I have done the troubleshooting twice...no luck. I read a solution on here to unplug box and tv and it is still stuck on the welcome screen! This is not the main tv but a 2nd one. Please help

I am having the same problem. I notice that the AX014ANC appears to be in a reboot loop that takes a couple of minutes. The welcome screen comes up and after a few minutes goes dark, and the process starts again

---

@rahughes1 wrote:

I am having the same problem. I notice that the AX014ANC appears to be in a reboot loop that takes a couple of minutes. The welcome screen comes up and after a few minutes goes dark, and the process starts again

---

sounds like the outlet you are using is not live. did it ever work? was the set top box just moved (perhaps coax on wrong port on the set top box)? is there an amp that may have lost power?

I'm having a similar problem. We just upgraded to an X1 from a basic box. When I got up this morning, the cable stream was nothing but a blue screen. So I rebooted the box. Then I get to the "welcome" screen for a few minutes, then it goes to a blue screen for a split second then the box shuts itself off and won't turn back on unless I unplug its power cable. Then it does the same thing all over again.

Thanks. Maybe I'll give that a try. After so many months (years) problems with signals, HDMI, HDCP with comcast boxes, I'm about ready to just use the app. Now I managed to get past the "welcome" screen, but I have just a permanent blue screen that remains no matter what I do. I bought brand new "high speed" cables months ago, and just now bought more expensive "high speed" cables, and still problems persist.

The problem in my case was fixed by completely disconnecting the X1 DVR (cable, hdmi and power). I also disconnected the power on all my other Comcast TV boxes. I waited 5 minutes, connected the hdmi, then power to the X1 DVR. When the “Welcome” screen appeared, I connected the cable. It finished booting correctly and everything was working. I then repowered each of the other Comcast TV boxes and they worked.

If it is a 4k box, try hitting exit exit exit 720 on the remote to see if switching resolution makes it work.  Once you can see what you are doing you can go to the device settings to try other resolutions.  Some TVs require some setup or using certain hdmi ports to accept the best resolution.

Thanks. I couldn't get that to work. I actually ended up with just a permenent blue screen from the comcast box through HDMI, even after buying brand new "high speed cables" (the second time I've done this). In the end, I just ran the cable through coax for an inferior picture. Just seems to be some kind of incompatability between Roku, the Samsung TV and running cable through coax. I believe the problem is actually either how the TV handles the signal or the roku. It just doesn't seem to like having an "always on" cable box hooked up through HDMI or else I start getting "HDCP 2.2" errors on the roku each morning after shutting down the TV.

You could probably get an HDMI switch to select between the roku and X1 box on the same TV port.  Or, for the most part you can use the apps on the X1 instead of the roku.

I've unhooked everything except for the roku and cable box. After I ran through the coax, I left the HDMI cable from the cable box to the TV hooked up, thinking by using just the coax through "TV" input selector had fixed it, but even when not using it, just having the HDMI hooked up from the TV to the cable box caused the Roku to start with the "HDCP 2.2" errors the next morning, so I just unplugged the cable so that I have only the Roku going through HDMI, and the cable is coax. I have a PS3 that I use sometimes, and it has no problems being hooked up to the same HDMI roku is hooked up through, now. (Meaning no HDCP errors with PS3 and Roku hooked up to the same ports).