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TV screen stuck on Welcome connecting to your entertainment experience

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TV screen stuck on Welcome connecting to your entertainment experience

I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message.  Other tv's in the house are working fine.  How do I fix this?

 

Expert

Re: TV screen stuck on Welcome connecting to your entertainment experience


@JennyB3 wrote:

I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message.  Other tv's in the house are working fine.  How do I fix this?

 


unplug the cable box and the TV for 30+ seconds. plug in the cable box first and after 3 minutes plug in the TV. working now?



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New Poster

Re: TV screen stuck on Welcome connecting to your entertainment experience

Thank you very much it’s working fine now 👍
Official Employee

Re: TV screen stuck on Welcome connecting to your entertainment experience

Hello Louisedagostino, thank you for creating a post and sharing your resolution with us here. I am glad that the information (Rustyben) provided fixed your issue, feel free to reach back out to us here if you need anything else. Have a good day. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!