Community Forum

TV screen is flashing

Highlighted
Frequent Visitor

TV screen is flashing

This happened last night and I was able to get it fixed with a refresh. But it started up again. The refresh/resets have not worked. I was already on a call with a rep the day before who said she had sent a signal to the box and it would restart but it didn't come through. How is it I am able to remotely reset it but the rep cannot connect to the box? How can I stop the flickering? It is constant with black and the regular tv channels (all of them) and there is sound. I checked the cables and they are not loose. 

Highlighted
Official Employee

Re: TV screen is flashing

Hello, JennStarr. I apologize to hear of the issues you are having with the flashing on the TV screen. I would like to see if I can get this resolved for you. Can you please send me a PM with your first/last name and phone number so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!