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TV is unwatchable due to interference

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TV is unwatchable due to interference

I have had two techs out here within 4 days for my problems such as interference and pixelation with my TV service and neither were able to fix our problems. I need to escalate this because the techs blame maintenance and maintenance claims they fixed the problem and the distortion in my TV is making it unwatchable.  The tech who came today (James) was unable to gain access to test the outside node or pedestal or whatever because it was in a neighbor's yard and they weren't home. So, here we sit trying to watch the game and hoping to be able to see it, but can't because it's just so shattered and pixelated and even the sound is dropping words.  I am paying $220 a month and have been very unhappy with the support I've gotten. I need help and don't know where to talk to anyone.

Diamond Problem Solver

Re: TV is unwatchable due to interference

You’ll still need another tech out, talk to your neighbor about unlocking their yard for your appointment. Escalated to a colleague to help schedule one if that’s what you wish

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Official Employee

Re: TV is unwatchable due to interference

Hello, MamamiaCCA! Welcome to the Xfinity Forums.

I'm so glad you reached out to us here for help. I would love to take a closer look and help you get this resolved so you can enjoy a clear picture while watching the game again!  Please send me a private message with your first and last name so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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