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TV frozen

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TV frozen

I've rebooted everything multiple times, of course I can't talk to anyone at Comcast except a robot. Anyone else having this problem? the TV is on the language selection screen, remote won't move it, can't select anything...

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Re: TV frozen


@mckennasmith wrote:

I've rebooted everything multiple times, of course I can't talk to anyone at Comcast except a robot. Anyone else having this problem? the TV is on the language selection screen, remote won't move it, can't select anything...


promoted your reply to a separate post



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Expert

Re: TV frozen


@mckennasmith wrote:

I've rebooted everything multiple times, of course I can't talk to anyone at Comcast except a robot. Anyone else having this problem? the TV is on the language selection screen, remote won't move it, can't select anything...


would you give more of a description of what you mean by freezing ?  is audio working? what error numbers and error messages are you seeing? do you have more than one set top box? if so, do all the set top boxes have the same problem? is your home internet working properly?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Re: TV frozen

Problem solved after about a half hour on the phone with Comcast (plus 1 hour wait time). It was stuck on The “select language” screen (trying to re-establish itself?). Anyway after multiple reboots and refreshing of all devices plus whatever magic the rep invoked, it’s working. Thanks for replying