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TV box not activating

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New Poster

TV box not activating

New X1 TV box not finishing activation. Cable has a signal and connections are tight. Tech said it might be the box or a "filter" issue. Getting a replacement tv box, but what is a "filter" issue? Is it a MoCa filter? We have had TV with comcast for over 10 years and the cable works with our older tv box.

 

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Official Employee

Re: TV box not activating

Any error code or message?

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