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1 Message
TV Signal becomes White Static Noise with Audio Pops
Just bought a TCL 4K TV with new Twisted Vines 4k capable HDMI cables, 15ft, and randomly every other day or so the signal drops out and the TV has full screen white static noise with audio pops. I tried a different input on the TV and then it happened again. I then tried a different HDMI cable and it happened again. I exchanged the TV for the exact same model and we had 4 days of TV usage and then it happened again. I'm now thinking it might be the signal output from our X1 DVR box. The DVR box is set to output best available 4K signal. Anyone else have this issue?
CCAndrew
Gold Problem Solver
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25.9K Messages
6 years ago
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millee00
New Poster
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1 Message
5 years ago
hi,
we started having same issue after about a year with no issues with 4k TV & cable box. No reason for it as far as hardware changes. A couple weeks ago, it worked while on but once tv was turned off, next time you come back we got white noise and crackling you describe; could only pull power out and let it go thru welcome/setup to correct it. Real PITA. Tried same things you did, switched out HDMI cable, changed HDMI inputs, etc. TV is 4k JVC. Finally swapped out for new BOX at Xfinity store, went thru setup, looked good. But after a couple power ups, same thing. Thought maybe downgrading signal to 1080 or lower would work, no luck. But after I got white noise again, just for kicks I tried hitting the XFINITY button on remote to bring up menu, and guess what, the picture and sound came back fine. So for now, my workaround is hitting XFINITY then Exit buttons until Comcast figures out what they changed as far as the signal strengths, etc.
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savsan
Regular Visitor
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3 Messages
5 years ago
Update - that did not work for my issue.
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Voo
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1 Message
5 years ago
I just bought a LG c9 tv and I get same thing. its definately coming thru my coax from home. it resolves itself after 20-30 minutes...which is frustrating. today its bad on nascar race on fox. change a channel and its gone. really hard to troubleshoot.
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Waldo09
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2 Messages
5 years ago
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Waldo09
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2 Messages
5 years ago
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Rustyben
Expert
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24.6K Messages
5 years ago
do you have the DVR attached to your TV HDMI1 (one) jack? are you leaving the dvr on 1080p when not watching 4k?
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JKJR6899
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1 Message
5 years ago
is there a fix for this? just tried getting a new box and the same issue exists.
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mtnman243
New Poster
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2 Messages
5 years ago
When I turn on 4K tv and cable box with the all power button on the xfinity remote I get a second of static and a white fuzzy screen
Returned and exchanged TV, changed hdmi cable. Still the same issue. I’m going to request a new cable box.
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Sue_N
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1 Message
5 years ago
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Rustyben
Expert
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24.6K Messages
5 years ago
did you try swapping out the set top box and power supply?
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im015055
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2 Messages
5 years ago
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Rustyben
Expert
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24.6K Messages
5 years ago
on the set top box with the noise, use the voice remote "about". what is the rest of the line to the right of "STB Version.."?
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