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2 Messages
Swapping out Old X1 for newer version
Has anyone had success with getting Comcast to let you swap old X1 box with newer version of X1 box? The one I have is just awful. Won't rewind live TV...If I am recording nobody else can watch, sometimes it works, sometimes it doesn't...and I pay for Gig speed. I would like the XG1v4 but I don't want to have to pay out of the rear end to get it.
CCAndrew
Gold Problem Solver
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25.9K Messages
6 years ago
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lesmikesell
Contributor
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532 Messages
6 years ago
You should be able to swap any X1 dvr for the newest - there would only be another fee if you weren't paying for a DVR already or you are swapping one of the secondary boxes to get more storage. If you live near a store they should give you one with 30 days to return the old one. Apparently some places don't stock XG1V4s (my local store had a pile of them) and there is another thread here about getting one shipped in those places.
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