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Suggestion... sync voice remote's channel button with the guide settings.

ezeldachamp
Frequent Visitor

Suggestion... sync voice remote's channel button with the guide settings.

I have started building a list of favorite channels. There is one thing that I have noticed that has become a bit of an annoyance. If I want to stay within the channels that I have favorited when changing channels, I have to go into the guide and select the channel via the guide.

 

If I use the channel button on the remote, it still scrolls through all the channels in my package. For example, channels 210 and 212 are among the channels in my favorites list. The next channel after 212 in my favorites is channel 377. If the box is tunned into channel 212 and I press up on the channel button, the box tunes to channel 213. Channel 213 is the next channel in my package, but it isn't in my favorites list.

 

I suggest Comcast include either a setting to sync the channel button with the guide setting, or better yet just have the channel button work based on the guide setting altogether.

ComcastRayana
Official Employee

Re: Suggestion... sync voice remote's channel button with the guide settings.

Hello, ezeldachamp! Thank you for providing valuable feedback! I will ensure this makes it to the right place. I completely understand what you are saying and you are correct the channel up/down button just changes the channel to the next one regardless of the guide view. I love your idea and would use that myself. I have always used the favorites instead of viewing all of the channels in my home. 


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CCAndrew
Diamond Problem Solver

Re: Suggestion... sync voice remote's channel button with the guide settings.

@ezeldachamp
Did you change your guide’s default to favorites?

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ezeldachamp
Frequent Visitor

Re: Suggestion... sync voice remote's channel button with the guide settings.

Yes, the guide's default is to favorites. It doesn't make a difference in reguard to the channel button, it always scrolls through all the channels in my package.

ComcastAshley
Official Employee Digital Care

Re: Suggestion... sync voice remote's channel button with the guide settings.

We love when our customers provide feedback! Thank you for reaching out to our forums to let us know an awesome idea. In the meantime, you can use the voice feature to take you to all the channels that are your favorite in one straight shot! If you have any other questions and suggestions please feel free to reach out here as we are here to help and forward all feedback. 


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