Community Forum

Subscription Required ??

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Contributor

Subscription Required ??

I can’t access multiple channels on TVs or any device. Getting a Subscription Required. I subscribe to most everything and I’m up to date on billing. What up??

Update - went to Twitter and seeing people with the same issue. 

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Silver Problem Solver

Re: Subscription Needed??

What channels? Comcast recently dropped Starz and Encore from all packages. You need a separate Starz subscription to view them now.

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Contributor

Re: Subscription Needed??

ESPN, CNN, TVLand to name a few. It’s like I’m only allowed channels for the minimum service when I’m actually at one one the highest levels. I was filtering the guide to only Free to me when I noticed this change last night. Now using "all channels" and things are better, but this is an issue.
My App is the same way. Most channels not available on the iPhone or iPad too. In my house, on Xfinity WiFi.  Not late in billing, my account shows things correctly. I've made no changes on my account/services. Rebooted boxes and logged out and back into the app. 

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Expert

Re: Subscription Required ??

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Contributor

Re: Subscription Required ??

My services are back to normal by Saturday night, but then my X1 4K DVR wouldn't turn on this morning. After reboots, I managed to send a refresh system thru my phone app and it came back. 

I'm seeing multiple reports of similar issues on this forum as well as Twitter. 

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New Poster

Re: Subscription Required ??

I am having the same issue in Pa since this past Friday night. Called several times and finally got an appointment with a tech. He called this morning and said that many pockets of the US cities are having the same issue. They do not have a solution yet.

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Official Employee

Re: Subscription Required ??

Hello Nashman12South. Thanks for confirming your services are back to normal. If you need any additional assistance, please feel free to send me a private message and include your full name and service address so I can assist you.

 

All other users on this thread, we can assist you as well, please create your own new public post, so a case is created in our system, and we are able to reach out and support you as well. 

 

Please be reminded that sending unsolicited private messages to an Official Employee of the Xfinity Help & Support Forums, is a violation of Forum Guidelines


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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New Poster

Re: Subscription Required ??

Hi.

I had the same issue this past weekend in regard to missing channels. It was corrected yesterday afternoon, but has returned today.
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Official Employee

Re: Subscription Required ??

Hi @anweidner

Thank you for using the Xfinity Forum to let us know this issue has returned for you. If you haven't already, can you run an account refresh from your cable box and let me know if this fixes your issue? If it doesn't, I'd be happy to complete some troubleshooting from my end. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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New Poster

Re: Subscription Required ??

I did a refresh a few days ago and all is fine.
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Official Employee

Re: Subscription Required ??

Great! I'm so happy to hear that. Please let us know if there's anything we can assist you with in the future, and I'd be happy to help however we can. Thanks for being a loyal member of the Comcast family. Take care 🙂 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!